Your order is made especially for you, so it is in production first. The tracking only shows updates once we have shipped your order from the Netherlands, and you get an email when that happens.
Until then, "no information yet", "label created" or "order ready" is normal and does not mean your parcel is lost.
Did you order more than 10 working days ago? Send us a message with your order number and we will look into it.
You can also follow your order on facesock.eu/apps/orders with your order number and email address.