We understand it's frustrating when you don't receive an order that tracking confirms as delivered. While we strive to ensure every package reaches its destination, we are unable to issue refunds for items that our tracking system shows as successfully delivered.
However, we genuinely want to help! As a gesture of goodwill, we're happy to offer solutions in these situations. Please contact our support team with your order number, and we can discuss options like a complimentary reshipment or a store credit for the value of your order.
We're here to work with you to find a satisfactory resolution.